Frequently Asked Questions

Our telephone dispatch desk is reachable 24 hours daily at +91 98765 43210. You can also message us directly on WhatsApp or visit our desk near the Railway Station.

Simply tap any WhatsApp button on our website. It opens WhatsApp with a pre-composed message where you enter pickup, destination, and travel date for instant confirmation.

For local city trips, 1 to 2 hours advance notice is recommended. For railway station pickups, airport runs, or outstation tours, we recommend booking at least 12 to 24 hours ahead.

We need your pickup address, destination, travel date, pickup time, passenger count, preferred car type, and primary contact phone number.

For standard local and railway station rides, you pay directly to the driver at the completion of your trip. For long outstation tours, a nominal booking advance may be requested to confirm vehicle reservation.

Yes, railway station pickup and drop is one of our core specialties. Our drivers meet you outside the main exit concourse with vehicle details shared in advance.

When you provide your train number during booking, we monitor the official live train running status. If your train is delayed, your driver adjusts arrival time automatically without penalty.

Yes. Our drivers assist passengers with loading bags into the trunk and unloading at your drop destination.

Yes, we provide direct transit to and from regional airports with ample vehicle boot room for international and domestic suitcases.

Our driver typically reaches your doorstep 10-15 minutes prior to the agreed pickup time so you can pack without feeling rushed.

Yes, 24/7 service is available for pre-scheduled bookings. We assign your night driver the previous evening.

We maintain Maruti Suzuki Dzire sedans, Toyota Innova Crysta premium MUVs, and Maruti Suzuki Ertigas.

Yes. You can explicitly request a Maruti Dzire, Innova Crysta, or Maruti Ertiga when booking, subject to confirmation.

Yes, our entire commercial fleet features working multi-vent air conditioning.

The Innova Crysta comfortably accommodates 6 to 7 passengers plus the driver, with plenty of room for 4-5 large suitcases.

For larger family groups, multiple cabs (such as two Innova Crystas or an Innova and an Ertiga) can be coordinated together to travel in tandem.

Our drivers are courteous and patient with elderly travelers. If you have special mobility requests, please inform us in advance.

Yes, we provide dedicated one-way drops to neighboring cities and airports so you only pay for a single direction.

Yes. On round-trip bookings, the vehicle stays with you for the entire duration of your trip, allowing flexible sightseeing and shopping stops.

Contact Ashwini Travels on +91 98765 43210 or via WhatsApp with your travel date, route, and vehicle choice for an exact, transparent quote.

Highway toll taxes and parking tickets are usually settled as per actual Fastag/parking receipts unless an all-inclusive package is explicitly agreed upon.

For trips that involve driving between 10:00 PM and 6:00 AM or overnight halts on multi-day tours, a standard daily driver allowance is applicable.

No. We provide clear, itemized quotes before your ride commences. We do not apply unexpected surge pricing.

Yes. All chauffeurs hold valid commercial driving licenses, verified background records, and significant highway driving experience.

Simply call our desk on +91 98765 43210 or reply on WhatsApp. Please notify us as early as possible so we can adjust our vehicle roster.

On round trips, your itinerary is flexible. You can adjust sightseeing stops and intermediate routes in coordination with your driver.

We accept cash payments directly to the driver, as well as digital UPI transfers (Google Pay, PhonePe, Paytm) and bank IMPS.

Pet travel is permitted with prior notice. Please inform our dispatch desk so we can provide a pet-friendly vehicle equipped with appropriate seat protection.

No. In accordance with safety regulations and cabin hygiene standards, smoking and alcohol consumption are strictly prohibited inside all our vehicles.